A1: You can store almost anything you wish. Restricted items include illegal or dangerous items, certain liquids and flammable products, perishable items, plants, animals, and items that emit odors, noises or fumes.
Q2: How much do your lockers or storage rooms cost?
A2: We have many different sizes of lockers and storage rooms to offer. Our prices are listed on our website.
Q3: What security protection does your facility have?
A3: Our premises are fitted with 24 hour CCTV, entry access control and alarm systems with motion detectors to protect our customers' belongings.
Q4: What kind of environment will my belongings be stored in?
A4: Because we care to offer you the extra protection where many others do not. Our entire premises is air-conditioned and humidity controlled at all times.
Q5: Can I use my storage facilities right away?
A5: Yes. Providing we have lockers or storage rooms available.
Q6: What are your normal office hours?
A6: Our customer service staff are on site from 9:00 am to 12:30 pm and 1:30 pm to 6:00 pm on Monday to Friday. Closed on Saturday, Sunday and public holidays. Requests for assistance after office hours and on Sunday may be made by prior appointment.
Q7: When can I access my own storage space?
A7: You can access your belongings 24 hours a day, 7 days a week, with your individually assigned smart card.
Q8: Who keeps the keys to my storage space?
A8: Your storage space is secured by a pad lock. You can either bring your own padlock, or purchase a new one from our staff. This pad lock is yours and you keep the keys.
Q9: Do you provide free trolleys to use?
A9: Yes. Trolleys are available within our facilities and are free of charge.
Q10: What is the minimum rental period?
A10: The minimum rental period is one month. We invoice on the first day of each month, and any earlier occupancy will be charged on a pro-rated basis.
Q11: When do I have to start paying rent?
A11: Before you move your personal belongings into your storage space, you will be required to pay your first month rent plus a two month security deposit. Thereafter, you will be required to pay in advance monthly for your storage space.
Q12: What other charges are involved?
A12: There is an HKD100 deposit for the use of our electronic access smart card. This is refundable at the end of the rental if the card is returned to us in good condition.
Q13: Do you sell storage boxes and packing materials?
A13: Yes. We try to provide the total solution to help our busy customers with their packing needs. Please visit the Supplies section on our web page.
Q14: How do we inform you that we have already made payment?